Many projects miss the mark by not meeting client expectations for quality. At Harmonix Technologies we use a Quality Plan to avoid this pitfall.
At Harmonix everyone on our team wants to design and develop a quality solution. At times our clients may not get the entire budget expected, but even then, we strive to build the best solution with the available funding. We have found that in this environment many projects miss the mark for meeting the client’s expectations for quality. In our view one of the major reasons for this is that a project manager doesn't think ahead about how he or she is going to manage quality on the project. This is the purpose of the Harmonix Quality Plan.
A Quality Plan is a way to identify our client's expectations for quality and align our project management team with those defined success criteria. In this way we can measure and ensure that the expectations are measured and achieved. Our Quality Plan is typically created on larger engagements when the project is being initially defined or during the Analysis Phase. The Analysis Phase is when you are gathering requirements and so it's not uncommon to gather the client's quality requirements at that time as well. The Quality Plan is also utilized to describe the processes and activities that will be put into place to ensure that quality deliverables are produced.