With our tailored to Your Vision Flat I.T. Managed Services, Harmonix Technologies is able to partner with the leaders of your organization to provide a Technology Plan that delegates time-consuming and critical-care responsibilities to our team. We offer all levels of support from Desk Top Support Services to High-Level Chief Engineering Solutions. You will receive Remote and Onsite Support with Round-the-Clock Options to fit your Industry Standards.

Improve your operation with our proactive Flat Rate I.T. Services. We offer comprehensive cost-effective; expense reducing services to fully manage or complement your current technology plan.

Augmented

Fully Managed I.T. By Harmonix Technologies

Core Network Devices

Servers, Switches, WiFi Controllers, VoIP Server

Desktop Support

Desktop Computers, Laptops, Chromebooks, Apple Devices

Remote Monitoring

Remote monitoring services to proactively manage your network effectively

Cyber Security

Training, Network security, Identity Management, Security Policy Development

Currently we provide Full Managed Services for every industry we support:

Educational Institutions K-12 and Charter Schools

Healthcare Providers

Federal and Tribal Clients

State and Local Entities

County Entities

Law Offices, Restaurants, Real Estate Agencies and Large Construction Corporations.

Vigilant Maintenance Managed Services

Diamond Coverage

Offer	Diamond Coverage 24 x 7 Coverage
What the offer includes	Full replacement coverage of all covered and Vigilant tagged Equipment/Replacement Parts Remote Telephone Support Remote Diagnostics Trouble Shooting Problems Resolution/isolation Parts replacement Dispatched on-site technician to replace defective parts or equipment (24X7) 1 yearly site diagnostic visit at no charge for proactive mapping and identification of weaknesses in existing infrastructure (1 Day-$1,600.00 Value) Weekend Holiday’s or out of normal business hours support is included
What the Offer Does not Include	All inclusive offer
Targeted Customer	Customers that can afford no downtime on their systems. These clients want to reap the benefits of network performance and maximum uptime, and costs savings associated with: Seeking to Augment existing IT assets with a technical support center Full replacement coverage of tagged gear Mission critical systems that can not afford any downtime. Continually keeping their in-house technicians trained on the most current technologies In-house parts sparing inventory and capital overhead associated with sparing facilities

Platinum Coverage

Offer	Platinum Coverage 8 x 5 M-F
What the offer includes	Remote Telephone Support Onsite Replacement Technician (M-F 8X5) Remote Diagnostics Trouble Shooting Problems Resolution/isolation Parts replacement Dispatched on-site technician to replace defective parts or equipment 1 yearly site diagnostic visit at no charge for proactive mapping and identification of weaknesses in existing infrastructure (1 Day-$1,600.00 Value)
What the Offer Does not Include	Weekend Holiday’s or out of normal business hours support. Out of coverage support is provided at $155.00 per hour plus travel. Replacement parts are charged extra
Targeted Customer	Customers that can afford minimal downtime on their systems. These clients want to reap the benefits of network performance and maximum uptime, and costs savings associated with: Not having to staff a complete technical support center Critical systems that can afford little downtime. Continually keeping their in-house technicians trained on the most current technologies. In-house parts sparing inventory and capital overhead associated with sparing facilities

Gold Coverage

Offer	Gold Coverage 8 x 5 M-F
What the offer includes	Remote Telephone Support Remote Diagnostics Trouble Shooting Problems Resolution/isolation Parts replacement Remote Service augmented with replacement parts order support & technician by next business day 1 yearly site diagnostic visit at no charge for proactive mapping and identification of weaknesses in existing infrastructure (1 Day-$1,600.00 Value)
What the Offer Does not Include	Dispatch of an Vigilant on-site Technician Replacement parts are charged extra and shipped Federal Express Support is available and provided at $165.00 per hour plus travel
Targeted Customer	Customers who provide their own on-site support to their data customers OR self-maintainers Skilled and trained in-house technicians to: Perform remote diagnostics and troubleshooting Technical expertise in replacing defective parts or equipment Keep up-to-date on the technologies and products in their network Maintains inventory of spares or “crash kits”

Cyber Security Offerings

Vigilant Maintenance Cyber Security Offerings

Cyber Security Training

Spartan’s Cyber Security Trainers are experienced in core cyber security training areas to ensure that students obtain up-to-date information in the industry. We can train your organization in areas including, but not limited to: privacy protection concepts, appropriate retention data, information protection, security controls, and handling requirements.

Network Security

Spartan implements secure communication solutions resilient to network attacks for land and wireless voice, data and video offering secure communication channels. Spartan implements wireless network systems with positive controlled perimeters. We design and deploy turnkey secure network architectures with vendor neutral or specified secure network components.

Identity Management

Spartan specializes in devices tools and software managing identity and access control. Spartan delivers military and industrial-grade physical and logical assets control, identification and authentication of people and devices, and 100% accountability and auditing of all nodes. Spartan manages “identity as a service,” such as cloud technology interface or on premise third-party identity services.

Security Policy Development

Spartan develops policies and procedures addressing the confidentiality, integrity, and availability of critical information. We develop and implement dynamic Disaster Recovery Plans, which include Disaster Recovery Security Operations. Spartan develops dynamic cyber security documentation products with succinct modular version controls that will remain current with evolving security and regulatory concerns and requirements.